Automation index
How much of a Ship agent’s job can AI already do?
An ETA comes earlier. Clearing the ship without extra demurrage do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Ship agent
26%
AI can already do 26% of this job.
#195 / 623
View rankingShip agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
ETA, berth and port services.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 44% | +7 |
Clearance, crew and the crew change.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 36% | +5.8 |
The master, the terminal and the window clash.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 16% | +2.9 |
Invoices, disbursements and the owner’s account.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
The inspection, the delay and not losing the slot.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 18% | +3.2 |
No extra demurrage, and the ship cleared.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 14% | +2.2 |
| Total | 100% | 26% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- ETAs
- berths
- ship clearance
- crew changes
- disbursements
- terminal windows
- owner’s accounts
- port inspections
Sources for this job· O*NET 43-5011.00· ESCO/ISCO 3331
IS WORK OVER?
Customer support agent
36%
#15 / 623
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222