Automation index
How much of a Switchboard operator’s job can AI already do?
A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Switchboard operator
27%
AI can already do 27% of this job.
#187 / 623
View rankingSwitchboard operator
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Board, destinations and the shift.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 48% | +8.6 |
The call, the one who is out and the message.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 40% | +6.4 |
Emergencies, the anger and not losing it.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Directory, changes and not putting through wrong.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
The peak, the queues and not hanging up.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 14% | +2.5 |
Put it through, and not hanging up on the one who waits.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 12% | +1.9 |
| Total | 100% | 27% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- switchboard
- destinations
- messages
- directory
- call queues
- emergencies
- telephony shifts
- extension changes
Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223
IS WORK OVER?
Administrative agent
25%
#226 / 623
View rankingAdministrative agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Forms, appointments and filings.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 48% | +8.6 |
Files, deadlines and requests.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
Serve the client and explain procedures.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Tax, traffic, immigration and social security.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 18% | +2.9 |
Archive, copies and follow-up.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 16% | +2.9 |
Not missing a deadline that costs a car.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 14% | +2.2 |
| Total | 100% | 25% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- Forms, appointments and filings
- Files, deadlines and requests
- Serve the client and explain procedures
- Archive, copies and follow-up
- Not missing a deadline that costs a car
- gestor administrativo
- gestoria
- administrative agent
Sources for this job· O*NET 43-6011.00· ESCO/ISCO 3343