IS WORK OVER?

Automation index

How much of a Switchboard operator’s job can AI already do?

A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Switchboard operator

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Board, destinations and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the one who is out and the message.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Emergencies, the anger and not losing it.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Directory, changes and not putting through wrong.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The peak, the queues and not hanging up.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Put it through, and not hanging up on the one who waits.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • switchboard
  • destinations
  • messages
  • directory
  • call queues
  • emergencies
  • telephony shifts
  • extension changes

Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223

Army officer

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Order, the map and the section.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Field, the one who lags and the one who jumps.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Live fire, safety and not playing brave.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
Logistics, the meal and the one that does not arrive.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Command, the pressure and not dressing casualties.
Estimate

No public source provides a precise figure. This is our estimate.

18%18%+3.2
Get them all out, and not losing one.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%22%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • operations orders
  • sections
  • the map
  • live fire
  • meals
  • casualties
  • command
  • field safety

Sources for this job· O*NET 55-1015.00· ESCO/ISCO 0110

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