IS WORK OVER?

Automation index

How much of a Switchboard operator’s job can AI already do?

A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Switchboard operator

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Board, destinations and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the one who is out and the message.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Emergencies, the anger and not losing it.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Directory, changes and not putting through wrong.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The peak, the queues and not hanging up.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Put it through, and not hanging up on the one who waits.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • switchboard
  • destinations
  • messages
  • directory
  • call queues
  • emergencies
  • telephony shifts
  • extension changes

Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223

Cartographer

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Sources, OSM, satellite and generalisation.
Estimate

No public source provides a precise figure. This is our estimate.

18%52%+9.4
Symbology, type and visual hierarchy.
Estimate

No public source provides a precise figure. This is our estimate.

16%48%+7.7
Projections, scales and getting the heights right.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
Review with the client, the field and the lie in the data.
Estimate

No public source provides a precise figure. This is our estimate.

18%18%+3.2
Print maps, web maps and updates.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Credit, metadata and owning the map.
Estimate

No public source provides a precise figure. This is our estimate.

16%14%+2.2
Total100%31%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • make maps
  • generalise cartography
  • symbology
  • choose projection
  • visual hierarchy
  • update OSM
  • web maps
  • maps that do not lie

Sources for this job· O*NET 17-1021.00· ESCO/ISCO 2165

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