IS WORK OVER?

Automation index

How much of a Switchboard operator’s job can AI already do?

A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Switchboard operator

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Board, destinations and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the one who is out and the message.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Emergencies, the anger and not losing it.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Directory, changes and not putting through wrong.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The peak, the queues and not hanging up.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Put it through, and not hanging up on the one who waits.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • switchboard
  • destinations
  • messages
  • directory
  • call queues
  • emergencies
  • telephony shifts
  • extension changes

Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223

Cook

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Portion, arrange, and garnish food, and serve food to waiters or patrons.
Estimate

No public source provides a precise figure. This is our estimate.

10%28%+2.8
Inspect and clean food preparation areas, such as equipment, work surfaces, and serving areas, to ensure safe and sanitary food-handling practices.
Estimate

No public source provides a precise figure. This is our estimate.

9%28%+2.5
Turn or stir foods to ensure even cooking.
Estimate

No public source provides a precise figure. This is our estimate.

9%28%+2.5
Season and cook food according to recipes or personal judgment and experience.
Estimate

No public source provides a precise figure. This is our estimate.

8%28%+2.2
Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
Estimate

No public source provides a precise figure. This is our estimate.

8%28%+2.2
Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
Estimate

No public source provides a precise figure. This is our estimate.

7%28%+2
Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
Estimate

No public source provides a precise figure. This is our estimate.

7%28%+2
Coordinate and supervise work of kitchen staff.
Estimate

No public source provides a precise figure. This is our estimate.

7%22%+1.5
Other less frequent tasks (weight estimated from frequency).
Estimate

No public source provides a precise figure. This is our estimate.

35%28%+9.8
Total100%28%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • cook
  • mise en place
  • dishes
  • bake
  • comply with food safety and hygiene
  • order supplies
  • store raw food materials
  • receive kitchen supplies
  • use food preparation techniques
  • dispose waste

Sources for this job· O*NET 35-2014.00· ESCO/ISCO 5120

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