IS WORK OVER?

Automation index

How much of a Switchboard operator’s job can AI already do?

A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Switchboard operator

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Board, destinations and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the one who is out and the message.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Emergencies, the anger and not losing it.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Directory, changes and not putting through wrong.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The peak, the queues and not hanging up.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Put it through, and not hanging up on the one who waits.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • switchboard
  • destinations
  • messages
  • directory
  • call queues
  • emergencies
  • telephony shifts
  • extension changes

Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223

Criminologist

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Data, maps and the victimisation report.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
Profiles, reoffending and programme evaluation.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Field, interviews and what the spreadsheet misses.
Estimate

No public source provides a precise figure. This is our estimate.

18%18%+3.2
Police, judges and the measure under debate.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
Prevention, the neighbourhood and the programme that does not fit.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
The opinion, and not selling magic recipes.
Estimate

No public source provides a precise figure. This is our estimate.

16%14%+2.2
Total100%28%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • crime maps
  • study reoffending
  • victimisation
  • evaluate programmes
  • situational prevention
  • criminological profiles
  • reports for judges
  • fieldwork

Sources for this job· O*NET 19-3041.00· ESCO/ISCO 2632

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