IS WORK OVER?

Automation index

How much of a Switchboard operator’s job can AI already do?

A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Switchboard operator

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Board, destinations and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the one who is out and the message.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Emergencies, the anger and not losing it.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Directory, changes and not putting through wrong.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The peak, the queues and not hanging up.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Put it through, and not hanging up on the one who waits.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • switchboard
  • destinations
  • messages
  • directory
  • call queues
  • emergencies
  • telephony shifts
  • extension changes

Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223

Drone pilot

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Flight plan, NOTAM, ENAIRE and the permit.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Fly, frame, not lose the drone and land.
Estimate

No public source provides a precise figure. This is our estimate.

22%8%+1.8
Deliver stills, video and a basic grade.
Estimate

No public source provides a precise figure. This is our estimate.

16%32%+5.1
Maintenance, batteries and the part that fails.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
Client, briefing and what you can actually fly.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
AESA rules and liability for the flight.
Estimate

No public source provides a precise figure. This is our estimate.

14%14%+2
Total100%23%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • fly drones
  • pilot UAS
  • flight planning
  • aerial shots
  • NOTAM
  • AESA permits
  • not lose the drone
  • grade aerial video

Sources for this job· O*NET 53-2012.00· ESCO/ISCO 3153

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