IS WORK OVER?

Automation index

How much of a Switchboard operator’s job can AI already do?

A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Switchboard operator

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Board, destinations and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the one who is out and the message.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Emergencies, the anger and not losing it.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Directory, changes and not putting through wrong.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The peak, the queues and not hanging up.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Put it through, and not hanging up on the one who waits.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • switchboard
  • destinations
  • messages
  • directory
  • call queues
  • emergencies
  • telephony shifts
  • extension changes

Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223

Employment lawyer

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Letter, the file and the deadline.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
Conciliation, the SMAC and not yielding extra.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Hearing, the witness and the one who does not show.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
The agreement, the article and not making it up.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The client, the rush and not signing what cannot be.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Stand it up, and not selling an easy yes.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • dismissals
  • SMAC
  • labour conciliation
  • employment hearings
  • collective agreements
  • disciplinary files
  • dismissal letters
  • labour deadlines

Sources for this job· O*NET 23-1011.00· ESCO/ISCO 2611

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