Automation index
How much of a Switchboard operator’s job can AI already do?
A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Switchboard operator
27%
AI can already do 27% of this job.
#187 / 633
View rankingSwitchboard operator
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Board, destinations and the shift.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 48% | +8.6 |
The call, the one who is out and the message.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 40% | +6.4 |
Emergencies, the anger and not losing it.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Directory, changes and not putting through wrong.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
The peak, the queues and not hanging up.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 14% | +2.5 |
Put it through, and not hanging up on the one who waits.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 12% | +1.9 |
| Total | 100% | 27% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- switchboard
- destinations
- messages
- directory
- call queues
- emergencies
- telephony shifts
- extension changes
Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223
IS WORK OVER?
Executive assistant
34%
#19 / 633
View rankingExecutive assistant
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Answer phone calls and direct calls to appropriate parties or take messages.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 28% | +3.6 |
Manage and maintain executives' schedules.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Open, sort, and distribute incoming correspondence, including faxes and email.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 55% | +5 |
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 55% | +5 |
Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 22% | +1.5 |
Prepare responses to correspondence containing routine inquiries.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 55% | +3.9 |
Greet visitors and determine whether they should be given access to specific individuals.EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 31% | 28% | +8.7 |
| Total | 100% | 35% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- company policies
- translate keywords into full texts
- perform business research
- use spreadsheets software
- coordinate events
- organise travel arrangements for staff
- use different communication channels
- process commissioned instructions
- manage office facility systems
- use office systems
Sources for this job· O*NET 43-6011.00· ESCO/ISCO 3343