IS WORK OVER?

Automation index

How much of a Switchboard operator’s job can AI already do?

A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Switchboard operator

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Board, destinations and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the one who is out and the message.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Emergencies, the anger and not losing it.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Directory, changes and not putting through wrong.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The peak, the queues and not hanging up.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Put it through, and not hanging up on the one who waits.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • switchboard
  • destinations
  • messages
  • directory
  • call queues
  • emergencies
  • telephony shifts
  • extension changes

Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223

Executive housekeeper

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Roster, checklists and linen logs.
Estimate

No public source provides a precise figure. This is our estimate.

18%40%+7.2
Rounds, standards and VIP rooms.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Room team, shifts and conflict.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Front desk, maintenance and complaints.
Estimate

No public source provides a precise figure. This is our estimate.

16%18%+2.9
Inventory, minibar and lost-and-found.
Estimate

No public source provides a precise figure. This is our estimate.

16%16%+2.6
Not handing a dirty room to a guest.
Estimate

No public source provides a precise figure. This is our estimate.

16%14%+2.2
Total100%21%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • Roster, checklists and linen logs
  • Rounds, standards and VIP rooms
  • Room team, shifts and conflict
  • Front desk, maintenance and complaints
  • Inventory, minibar and lost-and-found
  • Not handing a dirty room to a guest
  • gobernanta
  • ama de llaves
  • executive housekeeper

Sources for this job· O*NET 37-1011.00· ESCO/ISCO 5151

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