Automation index

How much of a Switchboard operator’s job can AI already do?

A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

IS WORK OVER?

27%

AI can already do 27% of this job.

#187 / 633

Switchboard operator

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

Task	Share	AI	Points
Board, destinations and the shift. Estimate No public source provides a precise figure. This is our estimate.	18%	48%	+8.6
The call, the one who is out and the message. Estimate No public source provides a precise figure. This is our estimate.	16%	40%	+6.4
Emergencies, the anger and not losing it. Estimate No public source provides a precise figure. This is our estimate.	16%	22%	+3.5
Directory, changes and not putting through wrong. Estimate No public source provides a precise figure. This is our estimate.	16%	28%	+4.5
The peak, the queues and not hanging up. Estimate No public source provides a precise figure. This is our estimate.	18%	14%	+2.5
Put it through, and not hanging up on the one who waits. Estimate No public source provides a precise figure. This is our estimate.	16%	12%	+1.9
Total	100%		27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

IS WORK OVER?

24%

#272 / 633

Intercultural mediator

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

Task	Share	AI	Points
Translate forms, appointments and what the paper says. Estimate No public source provides a precise figure. This is our estimate.	16%	40%	+6.4
Go with them to the desk, the doctor and the school. Estimate No public source provides a precise figure. This is our estimate.	18%	12%	+2.2
Mediate the cultural clash and the misunderstanding. Estimate No public source provides a precise figure. This is our estimate.	16%	28%	+4.5
Reports, networks and reception resources. Estimate No public source provides a precise figure. This is our estimate.	16%	32%	+5.1
The family, the child and what you cannot impose. Estimate No public source provides a precise figure. This is our estimate.	18%	18%	+3.2
Trust, and not speaking over anyone. Estimate No public source provides a precise figure. This is our estimate.	16%	14%	+2.2
Total	100%		24%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low