IS WORK OVER?

Automation index

How much of a Switchboard operator’s job can AI already do?

A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Switchboard operator

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Board, destinations and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the one who is out and the message.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Emergencies, the anger and not losing it.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Directory, changes and not putting through wrong.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The peak, the queues and not hanging up.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Put it through, and not hanging up on the one who waits.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • switchboard
  • destinations
  • messages
  • directory
  • call queues
  • emergencies
  • telephony shifts
  • extension changes

Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223

Judge

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Read, index and summarise the case file.
Estimate

No public source provides a precise figure. This is our estimate.

20%38%+7.6
Draft routine orders and procedural rulings.
Estimate

No public source provides a precise figure. This is our estimate.

16%32%+5.1
Hearing, examination and adversarial argument.
Estimate

No public source provides a precise figure. This is our estimate.

18%12%+2.2
Weigh evidence, credibility and context.
Estimate

No public source provides a precise figure. This is our estimate.

18%10%+1.8
Write and reason the judgment.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Sign, own the decision and preside.
Estimate

No public source provides a precise figure. This is our estimate.

12%6%+0.7
Total100%19%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • Read, index and summarise the case file
  • Weigh evidence, credibility and context
  • Write and reason the judgment
  • Sign, own the decision and preside
  • juez
  • jueza
  • judge
  • magistrad

Sources for this job· O*NET 23-1023.00· ESCO/ISCO 2612

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