IS WORK OVER?

Automation index

How much of a Switchboard operator’s job can AI already do?

A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Switchboard operator

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Board, destinations and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the one who is out and the message.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Emergencies, the anger and not losing it.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Directory, changes and not putting through wrong.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The peak, the queues and not hanging up.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Put it through, and not hanging up on the one who waits.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • switchboard
  • destinations
  • messages
  • directory
  • call queues
  • emergencies
  • telephony shifts
  • extension changes

Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223

Language assistant

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Sheet, the oral and the group.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Classroom, the silence and the one who will not speak.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Game, the mistake and not correcting every one.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
Culture, the cliché and not playing the clown.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
The teacher, the hour and not leaving them copying.
Estimate

No public source provides a precise figure. This is our estimate.

18%18%+3.2
That they speak, and not laughing at the accent.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%22%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • orals
  • conversation sheets
  • language games
  • accent
  • culture
  • not correct every error
  • language assistant
  • groups

Sources for this job· O*NET 25-3099.00· ESCO/ISCO 2353

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