IS WORK OVER?

Automation index

How much of a Switchboard operator’s job can AI already do?

A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Switchboard operator

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Board, destinations and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the one who is out and the message.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Emergencies, the anger and not losing it.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Directory, changes and not putting through wrong.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The peak, the queues and not hanging up.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Put it through, and not hanging up on the one who waits.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • switchboard
  • destinations
  • messages
  • directory
  • call queues
  • emergencies
  • telephony shifts
  • extension changes

Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223

Parts clerk

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Catalogue, equivalents and the code.
Estimate

No public source provides a precise figure. This is our estimate.

18%52%+9.4
Counter, the waiting shop and the doubt.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Stock, urgent orders and the one that is late.
Estimate

No public source provides a precise figure. This is our estimate.

16%36%+5.8
Returns, warranties and the wrong part.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The mechanic, the blurry photo and not selling blind.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
The one that fits, not the lookalike.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%28%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • parts catalogue
  • OEM equivalents
  • shop counter
  • urgent orders
  • returns
  • part warranties
  • parts stock
  • part codes

Sources for this job· O*NET 41-2022.00· ESCO/ISCO 4321

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