IS WORK OVER?

Automation index

How much of a Switchboard operator’s job can AI already do?

A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Switchboard operator

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Board, destinations and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the one who is out and the message.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Emergencies, the anger and not losing it.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Directory, changes and not putting through wrong.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The peak, the queues and not hanging up.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Put it through, and not hanging up on the one who waits.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • switchboard
  • destinations
  • messages
  • directory
  • call queues
  • emergencies
  • telephony shifts
  • extension changes

Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223

Pharmacovigilance officer

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Case, the file and MedDRA.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
Seriousness, the link and the one that does not fit.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
File, the AEMPS deadline and not delaying.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Signal, the aggregate and not playing it down.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The doctor, the ADR and not arguing the story.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
If it is serious, call it. And not staying quiet.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • ADR
  • MedDRA
  • AEMPS
  • safety signals
  • seriousness
  • causality
  • case files
  • regulatory deadlines

Sources for this job· O*NET 29-1051.00· ESCO/ISCO 2262

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