Automation index
How much of a Switchboard operator’s job can AI already do?
A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Switchboard operator
27%
AI can already do 27% of this job.
#187 / 633
View rankingSwitchboard operator
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Board, destinations and the shift.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 48% | +8.6 |
The call, the one who is out and the message.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 40% | +6.4 |
Emergencies, the anger and not losing it.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Directory, changes and not putting through wrong.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
The peak, the queues and not hanging up.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 14% | +2.5 |
Put it through, and not hanging up on the one who waits.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 12% | +1.9 |
| Total | 100% | 27% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- switchboard
- destinations
- messages
- directory
- call queues
- emergencies
- telephony shifts
- extension changes
Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223
IS WORK OVER?
Product owner
27%
#171 / 633
View rankingProduct owner
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Write stories, criteria and backlog.EstimateNo public source provides a precise figure. This is our estimate. | 22% | 50% | +11 |
Maps, roadmaps and release notes.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 40% | +6.4 |
Refine with engineering and design.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 18% | +2.9 |
Talk to users and stakeholders.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 15% | +2.4 |
Prioritise, cut scope and say no.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 12% | +1.9 |
Accept the increment and own the value.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 16% | +2.2 |
| Total | 100% | 27% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- Write stories, criteria and backlog
- Maps, roadmaps and release notes
- Refine with engineering and design
- Talk to users and stakeholders
- Prioritise, cut scope and say no
- Accept the increment and own the value
- product owner
- po agil
Sources for this job· O*NET 15-1199.09· ESCO/ISCO 2519