Automation index
How much of a Switchboard operator’s job can AI already do?
A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Switchboard operator
27%
AI can already do 27% of this job.
#187 / 623
View rankingSwitchboard operator
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Board, destinations and the shift.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 48% | +8.6 |
The call, the one who is out and the message.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 40% | +6.4 |
Emergencies, the anger and not losing it.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Directory, changes and not putting through wrong.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
The peak, the queues and not hanging up.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 14% | +2.5 |
Put it through, and not hanging up on the one who waits.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 12% | +1.9 |
| Total | 100% | 27% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- switchboard
- destinations
- messages
- directory
- call queues
- emergencies
- telephony shifts
- extension changes
Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223
IS WORK OVER?
Referee
15%
#608 / 623
View rankingReferee
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Reports, match sheets and clip review.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 32% | +5.1 |
Desk fitness prep and the laws.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 28% | +3.9 |
Run the match on the field.EstimateNo public source provides a precise figure. This is our estimate. | 26% | 5% | +1.3 |
Handle protests, VAR and pressure.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 8% | +1.3 |
Travel, appointments and fatigue.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 12% | +1.7 |
Judgment, consistency and authority.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 14% | +2 |
| Total | 100% | 15% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- Reports, match sheets and clip review
- Desk fitness prep and the laws
- Run the match on the field
- Handle protests, VAR and pressure
- Travel, appointments and fatigue
- Judgment, consistency and authority
- arbitro
- referee
- colegiado
Sources for this job· O*NET 27-2023.00· ESCO/ISCO 3422