Automation index
How much of a Switchboard operator’s job can AI already do?
A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Switchboard operator
27%
AI can already do 27% of this job.
#187 / 623
View rankingSwitchboard operator
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Board, destinations and the shift.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 48% | +8.6 |
The call, the one who is out and the message.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 40% | +6.4 |
Emergencies, the anger and not losing it.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Directory, changes and not putting through wrong.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
The peak, the queues and not hanging up.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 14% | +2.5 |
Put it through, and not hanging up on the one who waits.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 12% | +1.9 |
| Total | 100% | 27% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- switchboard
- destinations
- messages
- directory
- call queues
- emergencies
- telephony shifts
- extension changes
Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223
IS WORK OVER?
SAP specialist
25%
#224 / 623
View rankingSAP specialist
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Customising, specs and module tests.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 48% | +8.6 |
Integrations, IDocs and interface faults.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 32% | +5.1 |
Key user, training and resistance.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Go-lives and windows.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 18% | +2.9 |
Documentation, authorisations and audit.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 16% | +2.9 |
Not leaving a company unable to invoice.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 14% | +2.2 |
| Total | 100% | 25% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- Customising, specs and module tests
- Integrations, IDocs and interface faults
- Key user, training and resistance
- Go-lives and windows
- Documentation, authorisations and audit
- Not leaving a company unable to invoice
- especialista sap
- consultor sap
- erp specialist
Sources for this job· O*NET 15-1211.00· ESCO/ISCO 2511