Automation index

How much of a Switchboard operator’s job can AI already do?

A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

IS WORK OVER?

27%

AI can already do 27% of this job.

#187 / 623

Switchboard operator

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

Task	Share	AI	Points
Board, destinations and the shift. Estimate No public source provides a precise figure. This is our estimate.	18%	48%	+8.6
The call, the one who is out and the message. Estimate No public source provides a precise figure. This is our estimate.	16%	40%	+6.4
Emergencies, the anger and not losing it. Estimate No public source provides a precise figure. This is our estimate.	16%	22%	+3.5
Directory, changes and not putting through wrong. Estimate No public source provides a precise figure. This is our estimate.	16%	28%	+4.5
The peak, the queues and not hanging up. Estimate No public source provides a precise figure. This is our estimate.	18%	14%	+2.5
Put it through, and not hanging up on the one who waits. Estimate No public source provides a precise figure. This is our estimate.	16%	12%	+1.9
Total	100%		27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

IS WORK OVER?

28%

#118 / 623

Secretary

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

Task	Share	AI	Points
Minutes, mail and template documents. Estimate No public source provides a precise figure. This is our estimate.	22%	48%	+10.6
Diary, travel and expenses. Estimate No public source provides a precise figure. This is our estimate.	18%	42%	+7.6
Filter calls and visitors. Estimate No public source provides a precise figure. This is our estimate.	16%	18%	+2.9
Anticipate the boss and the conflict. Estimate No public source provides a precise figure. This is our estimate.	16%	15%	+2.4
Confidentiality and internal protocol. Estimate No public source provides a precise figure. This is our estimate.	14%	16%	+2.2
Board, clients and the team. Estimate No public source provides a precise figure. This is our estimate.	14%	18%	+2.5
Total	100%		28%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low