Automation index
How much of a Switchboard operator’s job can AI already do?
A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Switchboard operator
27%
AI can already do 27% of this job.
#187 / 623
View rankingSwitchboard operator
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Board, destinations and the shift.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 48% | +8.6 |
The call, the one who is out and the message.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 40% | +6.4 |
Emergencies, the anger and not losing it.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Directory, changes and not putting through wrong.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
The peak, the queues and not hanging up.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 14% | +2.5 |
Put it through, and not hanging up on the one who waits.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 12% | +1.9 |
| Total | 100% | 27% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- switchboard
- destinations
- messages
- directory
- call queues
- emergencies
- telephony shifts
- extension changes
Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223
IS WORK OVER?
Security guard
16%
#605 / 623
View rankingSecurity guard
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Logs, tagged rounds and digital access.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 32% | +5.1 |
Cameras, control rooms and written protocols.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 22% | +3.1 |
Presence, rounds and physical control.EstimateNo public source provides a precise figure. This is our estimate. | 22% | 8% | +1.8 |
Incidents, ID checks and citizen’s arrest.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 8% | +1.4 |
Dealing with client, neighbour and police.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 12% | +1.9 |
Night shifts, fatigue and judgment.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 16% | +2.2 |
| Total | 100% | 16% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- Logs, tagged rounds and digital access
- Presence, rounds and physical control
- Incidents, ID checks and citizen’s arrest
- Dealing with client, neighbour and police
- Night shifts, fatigue and judgment
- vigilante
- security guard
- guardia de seguridad
Sources for this job· O*NET 33-9032.00· ESCO/ISCO 5414