Automation index

How much of a Switchboard operator’s job can AI already do?

A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

IS WORK OVER?

27%

AI can already do 27% of this job.

#187 / 623

Switchboard operator

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

Task	Share	AI	Points
Board, destinations and the shift. Estimate No public source provides a precise figure. This is our estimate.	18%	48%	+8.6
The call, the one who is out and the message. Estimate No public source provides a precise figure. This is our estimate.	16%	40%	+6.4
Emergencies, the anger and not losing it. Estimate No public source provides a precise figure. This is our estimate.	16%	22%	+3.5
Directory, changes and not putting through wrong. Estimate No public source provides a precise figure. This is our estimate.	16%	28%	+4.5
The peak, the queues and not hanging up. Estimate No public source provides a precise figure. This is our estimate.	18%	14%	+2.5
Put it through, and not hanging up on the one who waits. Estimate No public source provides a precise figure. This is our estimate.	16%	12%	+1.9
Total	100%		27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

IS WORK OVER?

28%

#80 / 623

SOC analyst

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

Task	Share	AI	Points
Triage, SIEM and the alert playbook. Estimate No public source provides a precise figure. This is our estimate.	18%	52%	+9.4
The false positive and the one that is ransomware. Estimate No public source provides a precise figure. This is our estimate.	16%	22%	+3.5
IOCs, correlation and the ticket. Estimate No public source provides a precise figure. This is our estimate.	16%	40%	+6.4
24x7 shift, handoff and the note to the CISO. Estimate No public source provides a precise figure. This is our estimate.	16%	28%	+4.5
Contain, isolate and not killing the business. Estimate No public source provides a precise figure. This is our estimate.	18%	14%	+2.5
Cut it off in time, and not ignoring the awkward alert. Estimate No public source provides a precise figure. This is our estimate.	16%	12%	+1.9
Total	100%		28%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low