Automation index
How much of a Switchboard operator’s job can AI already do?
A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Switchboard operator
27%
AI can already do 27% of this job.
#213 / 713
View rankingSwitchboard operator
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Board, destinations and the shift.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 48% | +8.6 |
The call, the one who is out and the message.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 40% | +6.4 |
Emergencies, the anger and not losing it.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Directory, changes and not putting through wrong.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
The peak, the queues and not hanging up.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 14% | +2.5 |
Put it through, and not hanging up on the one who waits.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 12% | +1.9 |
| Total | 100% | 27% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- switchboard
- destinations
- messages
- directory
- call queues
- emergencies
- telephony shifts
- extension changes
Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223
IS WORK OVER?
Social security officer
27%
#210 / 713
View rankingSocial security officer
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
File, contributions and the right.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 48% | +8.6 |
Incapacity, the opinion and the one who cannot.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 40% | +6.4 |
Benefit, the deadline and not leaving them unpaid.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Fraud, the visit and not hunting the poor.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
The doctor, the discharge and not fighting for sport.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 14% | +2.5 |
That the right one is paid, and not the one who should not.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 12% | +1.9 |
| Total | 100% | 27% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- pensions
- contributions
- incapacity
- benefits
- opinions
- fraud
- social-security deadlines
- medical discharges
Sources for this job· O*NET 13-1141.00· ESCO/ISCO 3353