Automation index
How much of a Switchboard operator’s job can AI already do?
A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Switchboard operator
27%
AI can already do 27% of this job.
#187 / 623
View rankingSwitchboard operator
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Board, destinations and the shift.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 48% | +8.6 |
The call, the one who is out and the message.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 40% | +6.4 |
Emergencies, the anger and not losing it.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Directory, changes and not putting through wrong.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
The peak, the queues and not hanging up.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 14% | +2.5 |
Put it through, and not hanging up on the one who waits.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 12% | +1.9 |
| Total | 100% | 27% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- switchboard
- destinations
- messages
- directory
- call queues
- emergencies
- telephony shifts
- extension changes
Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223
IS WORK OVER?
Sociologist
25%
#252 / 623
View rankingSociologist
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Surveys, tables and a first report.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 48% | +8.6 |
Design the research and the questions.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
Field, interviews and groups.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Public client, ethics and outreach.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 18% | +2.9 |
Literature, theory and review.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 16% | +2.9 |
Not selling a chart that does not say that.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 14% | +2.2 |
| Total | 100% | 25% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- Surveys, tables and a first report
- Design the research and the questions
- Field, interviews and groups
- Public client, ethics and outreach
- Literature, theory and review
- Not selling a chart that does not say that
- sociologo
- sociologist
Sources for this job· O*NET 19-3041.00· ESCO/ISCO 2632