IS WORK OVER?

Automation index

How much of a Switchboard operator’s job can AI already do?

A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Switchboard operator

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Board, destinations and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the one who is out and the message.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Emergencies, the anger and not losing it.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Directory, changes and not putting through wrong.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The peak, the queues and not hanging up.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Put it through, and not hanging up on the one who waits.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • switchboard
  • destinations
  • messages
  • directory
  • call queues
  • emergencies
  • telephony shifts
  • extension changes

Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223

Urban planner

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Draft reports, sheets and a first zoning plan.
Estimate

No public source provides a precise figure. This is our estimate.

22%40%+8.8
Analyse population, mobility and land data.
Estimate

No public source provides a precise figure. This is our estimate.

18%35%+6.3
Review objections and legal compatibility.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Tables with residents, councillors and city staff.
Estimate

No public source provides a precise figure. This is our estimate.

16%15%+2.4
Field visits and reading the site.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Political negotiation and defending the plan.
Estimate

No public source provides a precise figure. This is our estimate.

12%8%+1
Total100%24%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • Analyse population, mobility and land data
  • Review objections and legal compatibility
  • Field visits and reading the site
  • urbanista
  • urban planner
  • planeamiento
  • ordenacion del territorio

Sources for this job· O*NET 19-3051.00· ESCO/ISCO 2164

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