IS WORK OVER?

Automation index

How much of a Switchboard operator’s job can AI already do?

A switchboard comes earlier. Putting the call through without hanging up on the one who waits do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Switchboard operator

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Board, destinations and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the one who is out and the message.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Emergencies, the anger and not losing it.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Directory, changes and not putting through wrong.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The peak, the queues and not hanging up.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Put it through, and not hanging up on the one who waits.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • switchboard
  • destinations
  • messages
  • directory
  • call queues
  • emergencies
  • telephony shifts
  • extension changes

Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223

Voice actor

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Takes, lipsync and a first tweak.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Perform in the booth and hold takes.
Estimate

No public source provides a precise figure. This is our estimate.

22%10%+2.2
Director, take and not fighting the line.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Voice, care and shouting days.
Estimate

No public source provides a precise figure. This is our estimate.

16%18%+2.9
Diary, agents and life between studios.
Estimate

No public source provides a precise figure. This is our estimate.

16%16%+2.6
Not leaving a take that does not match the mouth.
Estimate

No public source provides a precise figure. This is our estimate.

14%14%+2
Total100%20%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • Takes, lipsync and a first tweak
  • Perform in the booth and hold takes
  • Director, take and not fighting the line
  • Voice, care and shouting days
  • Diary, agents and life between studios
  • doblador
  • dobladora
  • voice actor

Sources for this job· O*NET 27-2011.00· ESCO/ISCO 2655

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