Automation index
Can AI do the work of a Systems administrator?
A playbook and a disk graph come earlier. Bringing a server up at 4 a.m. and talking to the user do not.
It also does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Systems administrator
27%
AI or a robot can already do 27% of this job.
#68 / 103
View rankingSystems administrator
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Automate accounts, backups and patches.EstimateNo public source pins this saving. It is an estimate of the method. | 20% | 45% | +9 |
Document, inventory and alerts.EstimateNo public source pins this saving. It is an estimate of the method. | 18% | 40% | +7.2 |
Incidents, outages and on-call.EstimateNo public source pins this saving. It is an estimate of the method. | 18% | 18% | +3.2 |
Install, cable and touch hardware.EstimateNo public source pins this saving. It is an estimate of the method. | 16% | 15% | +2.4 |
Permissions, security and difficult users.EstimateNo public source pins this saving. It is an estimate of the method. | 14% | 18% | +2.5 |
Decide what patches and what waits.EstimateNo public source pins this saving. It is an estimate of the method. | 14% | 16% | +2.2 |
| Total | 100% | 26% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- Automate accounts, backups and patches
- Document, inventory and alerts
- Incidents, outages and on-call
- Install, cable and touch hardware
- Permissions, security and difficult users
- Decide what patches and what waits
- sysadmin
- administrador de sistemas
- sistemas linux
Sources for this job· O*NET 15-1244.00· ESCO/ISCO 2522
IS WORK OVER?
Customer support agent
36%
#15 / 103
View rankingCustomer support agent
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222