IS WORK OVER?

Automation index

How much of a Telemarketer’s job can AI already do?

A script comes earlier. Them not hanging up in ten seconds, and not lying, do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Telemarketer

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Script, queue and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the no and the one who insults.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Data, GDPR and not pushing extra.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Target, the bonus and not dressing contacts.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The supervisor, quality and not skipping the no.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
That they do not hang up, and not lying.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • scripts
  • call queues
  • GDPR
  • targets
  • call quality
  • shifts
  • contacts
  • the no

Sources for this job· O*NET 41-9041.00· ESCO/ISCO 4222

IT support

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Estimate

No public source provides a precise figure. This is our estimate.

17%28%+4.8
Oversee the daily performance of computer systems.
Estimate

No public source provides a precise figure. This is our estimate.

15%28%+4.2
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Estimate

No public source provides a precise figure. This is our estimate.

14%28%+3.9
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Estimate

No public source provides a precise figure. This is our estimate.

13%55%+7.2
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Estimate

No public source provides a precise figure. This is our estimate.

8%28%+2.2
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Estimate

No public source provides a precise figure. This is our estimate.

7%12%+0.8
Confer with staff, users, and management to establish requirements for new systems or modifications.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Enter commands and observe system functioning to verify correct operations and detect errors.
Estimate

No public source provides a precise figure. This is our estimate.

5%28%+1.4
Other less frequent tasks (weight estimated from frequency).
Estimate

No public source provides a precise figure. This is our estimate.

15%28%+4.2
Total100%30%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • characteristics of products
  • organisational structure
  • product comprehension
  • keep up to date on product knowledge
  • create solutions to problems
  • communicate with customers
  • manage staff
  • use ICT ticketing system
  • educate on data confidentiality
  • forecast workload

Sources for this job· O*NET 15-1232.00· ESCO/ISCO 3512

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