IS WORK OVER?

Automation index

How much of a Telemarketer’s job can AI already do?

A script comes earlier. Them not hanging up in ten seconds, and not lying, do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Telemarketer

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Script, queue and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the no and the one who insults.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Data, GDPR and not pushing extra.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Target, the bonus and not dressing contacts.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The supervisor, quality and not skipping the no.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
That they do not hang up, and not lying.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • scripts
  • call queues
  • GDPR
  • targets
  • call quality
  • shifts
  • contacts
  • the no

Sources for this job· O*NET 41-9041.00· ESCO/ISCO 4222

Switchboard operator

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Board, destinations and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the one who is out and the message.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Emergencies, the anger and not losing it.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Directory, changes and not putting through wrong.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The peak, the queues and not hanging up.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Put it through, and not hanging up on the one who waits.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • switchboard
  • destinations
  • messages
  • directory
  • call queues
  • emergencies
  • telephony shifts
  • extension changes

Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223

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