IS WORK OVER?

Automation index

How much of a Telephony technician’s job can AI already do?

A pair and a test come earlier. Leaving a line in the flat that you can hear do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Telephony technician

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Pair, exchange and the line test.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Frame, drop and the wet joint.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Router, voice and the customer who cannot hear.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
Lobby, the porter and the wrong cable.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
The mass fault and who goes first.
Estimate

No public source provides a precise figure. This is our estimate.

18%18%+3.2
That you can hear, and not leaving the joint open.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%22%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • phone pairs
  • line test
  • joints
  • voice drops
  • frames
  • routers
  • mass faults
  • the exchange

Sources for this job· O*NET 49-2022.00· ESCO/ISCO 7422

Switchboard operator

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Board, destinations and the shift.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The call, the one who is out and the message.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Emergencies, the anger and not losing it.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Directory, changes and not putting through wrong.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The peak, the queues and not hanging up.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Put it through, and not hanging up on the one who waits.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • switchboard
  • destinations
  • messages
  • directory
  • call queues
  • emergencies
  • telephony shifts
  • extension changes

Sources for this job· O*NET 43-2021.00· ESCO/ISCO 4223

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