Automation index
How much of a Tow-truck driver’s job can AI already do?
A call and a route come earlier. Hooking on the hard shoulder without making the crash worse do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Tow-truck driver
20%
AI can already do 20% of this job.
#444 / 633
View rankingTow-truck driver
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Call, route and the vehicle type.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 36% | +5.8 |
Hard shoulder, hook and traffic that will not stop.EstimateNo public source provides a precise figure. This is our estimate. | 22% | 8% | +1.8 |
Hydraulics, bed and the low car that scrapes.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Garage, the note and the client who argues.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
Night, rain and not becoming the next crash.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 18% | +2.9 |
Not making the crash worse, and signing the hook.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 12% | +1.7 |
| Total | 100% | 20% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- hook vehicles
- hard shoulder
- the bed
- recovery calls
- crane hydraulics
- recovery notes
- traffic
- low cars
Sources for this job· O*NET 53-3032.00· ESCO/ISCO 8332
IS WORK OVER?
Customer support agent
36%
#15 / 633
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222