IS WORK OVER?

Automation index

How much of a Trader’s job can AI already do?

An order book comes earlier. Executing without blowing the price do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Trader

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Book, liquidity and the ticket.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
Execute, slippage and the one who panics.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Limits, risk and not blowing them.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Close, P&L and not hiding the loss.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The rumour, the news and not chasing.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Execute clean, and not blowing the price.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • order book
  • slippage
  • risk limits
  • P&L
  • liquidity
  • tickets
  • the close
  • news

Sources for this job· O*NET 41-3031.00· ESCO/ISCO 3311

Customer support agent

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Estimate

No public source provides a precise figure. This is our estimate.

17%28%+4.8
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Estimate

No public source provides a precise figure. This is our estimate.

15%55%+8.3
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Estimate

No public source provides a precise figure. This is our estimate.

13%55%+7.2
Check to ensure that appropriate changes were made to resolve customers' problems.
Estimate

No public source provides a precise figure. This is our estimate.

11%28%+3.1
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Estimate

No public source provides a precise figure. This is our estimate.

11%28%+3.1
Solicit sales of new or additional services or products.
Estimate

No public source provides a precise figure. This is our estimate.

11%28%+3.1
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Estimate

No public source provides a precise figure. This is our estimate.

9%28%+2.5
Refer unresolved customer grievances to designated departments for further investigation.
Estimate

No public source provides a precise figure. This is our estimate.

7%28%+2
Other less frequent tasks (weight estimated from frequency).
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Total100%36%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • customer insight
  • characteristics of products
  • customer service
  • guarantee customer satisfaction
  • communicate with customers
  • use databases
  • answer incoming calls
  • keep records of customer interaction
  • perform customer management
  • collect customer data

Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222

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