IS WORK OVER?

Automation index

How much of a Travel agent’s job can AI already do?

Finding a flight and a hotel come earlier. Building a trip that holds, and answering when it does not, do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Travel agent

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Search flights, hotels, trains and packages.
Estimate

No public source provides a precise figure. This is our estimate.

18%52%+9.4
Quote, compare and issue bookings.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Serve the client: taste, visas and fears.
Estimate

No public source provides a precise figure. This is our estimate.

18%18%+3.2
Changes, cancellations and incidents on the ground.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
Groups, corporates and tailor-made trips.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Suppliers, margins and liability for the booking.
Estimate

No public source provides a precise figure. This is our estimate.

16%14%+2.2
Total100%29%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • book flights
  • organise trips
  • issue bookings
  • build packages
  • handle cancellations
  • advise on destinations
  • process visas
  • handle travel incidents

Sources for this job· O*NET 41-3041.00· ESCO/ISCO 4221

Admin assistant

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Use computers for various applications, such as database management or word processing.
Estimate

No public source provides a precise figure. This is our estimate.

8%48%+3.8
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Estimate

No public source provides a precise figure. This is our estimate.

8%28%+2.2
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Estimate

No public source provides a precise figure. This is our estimate.

7%28%+2
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Estimate

No public source provides a precise figure. This is our estimate.

7%12%+0.8
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Create, maintain, and enter information into databases.
Estimate

No public source provides a precise figure. This is our estimate.

6%48%+2.9
Make copies of correspondence or other printed material.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Estimate

No public source provides a precise figure. This is our estimate.

5%55%+2.8
Other less frequent tasks (weight estimated from frequency).
Estimate

No public source provides a precise figure. This is our estimate.

47%28%+13.2
Total100%31%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • design interfaces
  • prototypes
  • figma
  • company policies
  • use spreadsheets software
  • disseminate internal communications
  • maintain internal communication systems
  • file documents
  • organise business documents
  • monitor staff absences

Sources for this job· O*NET 43-6014.00· ESCO/ISCO 4120

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