Automation index
How much of a Travel agent’s job can AI already do?
Finding a flight and a hotel come earlier. Building a trip that holds, and answering when it does not, do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Travel agent
29%
AI can already do 29% of this job.
#55 / 623
View rankingTravel agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Search flights, hotels, trains and packages.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 52% | +9.4 |
Quote, compare and issue bookings.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 40% | +6.4 |
Serve the client: taste, visas and fears.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 18% | +3.2 |
Changes, cancellations and incidents on the ground.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
Groups, corporates and tailor-made trips.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Suppliers, margins and liability for the booking.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 14% | +2.2 |
| Total | 100% | 29% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- book flights
- organise trips
- issue bookings
- build packages
- handle cancellations
- advise on destinations
- process visas
- handle travel incidents
Sources for this job· O*NET 41-3041.00· ESCO/ISCO 4221
IS WORK OVER?
Customer support agent
36%
#15 / 623
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222