Automation index

How much of a Travel agent’s job can AI already do?

Finding a flight and a hotel come earlier. Building a trip that holds, and answering when it does not, do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

IS WORK OVER?

29%

AI can already do 29% of this job.

#55 / 623

Travel agent

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

Task	Share	AI	Points
Search flights, hotels, trains and packages. Estimate No public source provides a precise figure. This is our estimate.	18%	52%	+9.4
Quote, compare and issue bookings. Estimate No public source provides a precise figure. This is our estimate.	16%	40%	+6.4
Serve the client: taste, visas and fears. Estimate No public source provides a precise figure. This is our estimate.	18%	18%	+3.2
Changes, cancellations and incidents on the ground. Estimate No public source provides a precise figure. This is our estimate.	16%	28%	+4.5
Groups, corporates and tailor-made trips. Estimate No public source provides a precise figure. This is our estimate.	16%	22%	+3.5
Suppliers, margins and liability for the booking. Estimate No public source provides a precise figure. This is our estimate.	16%	14%	+2.2
Total	100%		29%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

IS WORK OVER?

30%

#53 / 623

Hotel receptionist

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

Task	Share	AI	Points
Greet, register, and assign rooms to guests of hotels or motels. Estimate No public source provides a precise figure. This is our estimate.	7%	28%	+2
Issue room keys and escort instructions to bellhops. Estimate No public source provides a precise figure. This is our estimate.	7%	28%	+2
Verify customers' credit, and establish how the customer will pay for the accommodation. Estimate No public source provides a precise figure. This is our estimate.	7%	28%	+2
Keep records of room availability and guests' accounts, manually or using computers. Estimate No public source provides a precise figure. This is our estimate.	7%	55%	+3.9
Make and confirm reservations. Estimate No public source provides a precise figure. This is our estimate.	7%	28%	+2
Review accounts and charges with guests during the check out process. Estimate No public source provides a precise figure. This is our estimate.	6%	28%	+1.7
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Estimate No public source provides a precise figure. This is our estimate.	6%	28%	+1.7
Compute bills, collect payments, and make change for guests. Estimate No public source provides a precise figure. This is our estimate.	6%	28%	+1.7
Other less frequent tasks (weight estimated from frequency). Estimate No public source provides a precise figure. This is our estimate.	47%	28%	+13.2
Total	100%		30%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low