IS WORK OVER?

Automation index

How much of a Travel agent’s job can AI already do?

Finding a flight and a hotel come earlier. Building a trip that holds, and answering when it does not, do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Travel agent

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Search flights, hotels, trains and packages.
Estimate

No public source provides a precise figure. This is our estimate.

18%52%+9.4
Quote, compare and issue bookings.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Serve the client: taste, visas and fears.
Estimate

No public source provides a precise figure. This is our estimate.

18%18%+3.2
Changes, cancellations and incidents on the ground.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
Groups, corporates and tailor-made trips.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Suppliers, margins and liability for the booking.
Estimate

No public source provides a precise figure. This is our estimate.

16%14%+2.2
Total100%29%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • book flights
  • organise trips
  • issue bookings
  • build packages
  • handle cancellations
  • advise on destinations
  • process visas
  • handle travel incidents

Sources for this job· O*NET 41-3041.00· ESCO/ISCO 4221

Salesperson

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Check stock levels and reorder merchandise as necessary.
Estimate

No public source provides a precise figure. This is our estimate.

9%28%+2.5
Recommend products to customers, based on customers' needs and interests.
Estimate

No public source provides a precise figure. This is our estimate.

8%28%+2.2
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Estimate

No public source provides a precise figure. This is our estimate.

8%28%+2.2
Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
Estimate

No public source provides a precise figure. This is our estimate.

8%28%+2.2
Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
Estimate

No public source provides a precise figure. This is our estimate.

7%28%+2
Provide customers with product samples and catalogs.
Estimate

No public source provides a precise figure. This is our estimate.

7%28%+2
Monitor market conditions, product innovations, and competitors' products, prices, and sales.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Prepare sales contracts and order forms.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Other less frequent tasks (weight estimated from frequency).
Estimate

No public source provides a precise figure. This is our estimate.

41%28%+11.5
Total100%28%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • characteristics of products
  • agricultural equipment
  • sales promotion techniques
  • product comprehension
  • guarantee customer satisfaction
  • communicate with customers
  • manage schedule of tasks
  • implement marketing strategies
  • ensure compliance with legal requirements
  • answer requests for quotation

Sources for this job· O*NET 41-4012.00· ESCO/ISCO 2433

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