Automation index
Can AI do the work of a University professor?
A syllabus and a test come earlier. Supervising a thesis, examining, and holding a room do not.
It also does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
University professor
24%
AI or a robot can already do 24% of this job.
#85 / 103
View rankingUniversity professor
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Prep materials, tests and rubrics.EstimateNo public source pins this saving. It is an estimate of the method. | 20% | 45% | +9 |
Papers, grants and reviews.EstimateNo public source pins this saving. It is an estimate of the method. | 16% | 38% | +6.1 |
Teach and tutor.EstimateNo public source pins this saving. It is an estimate of the method. | 20% | 12% | +2.4 |
Supervise theses and examine.EstimateNo public source pins this saving. It is an estimate of the method. | 16% | 15% | +2.4 |
Department meetings and academic admin.EstimateNo public source pins this saving. It is an estimate of the method. | 14% | 14% | +2 |
Actually research and choose the problem.EstimateNo public source pins this saving. It is an estimate of the method. | 14% | 16% | +2.2 |
| Total | 100% | 24% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- teach class
- mark students
- lesson plans
- teach
- Prep materials, tests and rubrics
- Papers, grants and reviews
- Teach and tutor
- Supervise theses and examine
- Department meetings and academic admin
- Actually research and choose the problem
Sources for this job· O*NET 25-1081.00· ESCO/ISCO 2310
IS WORK OVER?
Customer support agent
36%
#15 / 103
View rankingCustomer support agent
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222