Automation index
How much of a Victim support worker’s job can AI already do?
A protocol and an appointment come earlier. Being there when they give evidence, and them not being left alone, do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Victim support worker
23%
AI can already do 23% of this job.
#313 / 633
View rankingVictim support worker
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Reception, file and the map of services.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 36% | +5.8 |
Go with them to give evidence, the doctor and court.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 12% | +2.2 |
Coordinate police, prosecution and services.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
Reports, aid and the pathway.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 32% | +5.1 |
The crisis, the call and not invading.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 18% | +3.2 |
Not left alone, and the secrecy of what they tell.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 14% | +2.2 |
| Total | 100% | 23% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- receive victims
- accompany to evidence
- coordinate with prosecutors
- victim aid
- crisis
- protection pathway
- court with the victim
- professional secrecy
Sources for this job· O*NET 21-1093.00· ESCO/ISCO 2635
IS WORK OVER?
Customer support agent
36%
#15 / 633
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222