IS WORK OVER?

Automation index

How much of a Waiter’s job can AI already do?

Today an AI or a robot can barely cover part of a shift. Pace, the physical space, and dealing with people still are the job.

This percentage does not predict how many people will lose their jobs.

Task comparison

Waiter

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Collect payments from customers.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
Estimate

No public source provides a precise figure. This is our estimate.

5%28%+1.4
Prepare checks that itemize and total meal costs and sales taxes.
Estimate

No public source provides a precise figure. This is our estimate.

5%28%+1.4
Clean tables or counters after patrons have finished dining.
Estimate

No public source provides a precise figure. This is our estimate.

5%28%+1.4
Take orders from patrons for food or beverages.
Estimate

No public source provides a precise figure. This is our estimate.

5%28%+1.4
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Estimate

No public source provides a precise figure. This is our estimate.

5%28%+1.4
Inform customers of daily specials.
Estimate

No public source provides a precise figure. This is our estimate.

5%28%+1.4
Other less frequent tasks (weight estimated from frequency).
Estimate

No public source provides a precise figure. This is our estimate.

58%28%+16.2
Total100%28%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • wine characteristics
  • sparkling wines
  • select glassware for serving
  • comply with food safety and hygiene
  • order supplies
  • organise wine cellar
  • upsell products
  • check wine quality
  • serve wines
  • assist customers

Sources for this job· O*NET 35-3031.00· ESCO/ISCO 5131

Salesperson

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Check stock levels and reorder merchandise as necessary.
Estimate

No public source provides a precise figure. This is our estimate.

9%28%+2.5
Recommend products to customers, based on customers' needs and interests.
Estimate

No public source provides a precise figure. This is our estimate.

8%28%+2.2
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Estimate

No public source provides a precise figure. This is our estimate.

8%28%+2.2
Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
Estimate

No public source provides a precise figure. This is our estimate.

8%28%+2.2
Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
Estimate

No public source provides a precise figure. This is our estimate.

7%28%+2
Provide customers with product samples and catalogs.
Estimate

No public source provides a precise figure. This is our estimate.

7%28%+2
Monitor market conditions, product innovations, and competitors' products, prices, and sales.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Prepare sales contracts and order forms.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Other less frequent tasks (weight estimated from frequency).
Estimate

No public source provides a precise figure. This is our estimate.

41%28%+11.5
Total100%28%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • characteristics of products
  • agricultural equipment
  • sales promotion techniques
  • product comprehension
  • guarantee customer satisfaction
  • communicate with customers
  • manage schedule of tasks
  • implement marketing strategies
  • ensure compliance with legal requirements
  • answer requests for quotation

Sources for this job· O*NET 41-4012.00· ESCO/ISCO 2433

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