Automation index
Can AI do a Customer support agent’s job?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It does not predict how many jobs will disappear.
IS WORK OVER?
Customer support agent
59%
AI or a robot can already do 59% of this job.
#9 / 70
isworkover.com
Tasks and time saved
Tasks and time saved
Repetitive L1 tickets
80%45% of the week
Escalation and tone
40%30% of the week
Edge cases / fraud
30%25% of the week
Estimate · first measured 25 Aug 2026. · Coverage 57%