Automation index
Can AI do a Content moderator’s job?
Reviews posted content and applies the platform’s rules.
It does not measure whether your company will replace you.
IS WORK OVER?
Content moderator
36%
AI or a robot can already do 36% of this job.
#28 / 182
isworkover.com
Where the week goes
Score = Σ (weight × saving). Weights are our frequency estimate, not an O*NET time %. Saving is separate evidence or estimate.
Task weights are our estimate from O*NET frequency (FT). O*NET does not publish share of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
EstimateNo public source pins this saving. It is an estimate from the method. |
17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
EstimateNo public source pins this saving. It is an estimate from the method. |
15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
EstimateNo public source pins this saving. It is an estimate from the method. |
13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.
EstimateNo public source pins this saving. It is an estimate from the method. |
11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.
EstimateNo public source pins this saving. It is an estimate from the method. |
11% | 28% | +3.1 |
Solicit sales of new or additional services or products.
EstimateNo public source pins this saving. It is an estimate from the method. |
11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
EstimateNo public source pins this saving. It is an estimate from the method. |
9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.
EstimateNo public source pins this saving. It is an estimate from the method. |
7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).
EstimateNo public source pins this saving. It is an estimate from the method. |
6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Occupation sources · O*NET 43-4051.00 · ESCO/ISCO 4222