IS WORK OVER?

Automation index

How much of a Flight attendant’s job can AI already do?

Briefing and inventory get lighter. Getting 180 people off a burning aircraft, and calming a passenger, do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Flight attendant

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Briefing, cabin inventory and flight reports.
Estimate

No public source provides a precise figure. This is our estimate.

16%30%+4.8
Cabin service, sales and requests.
Estimate

No public source provides a precise figure. This is our estimate.

18%22%+4
Safety, demo and emergency procedure.
Estimate

No public source provides a precise figure. This is our estimate.

20%8%+1.6
Conflict and disruptive-passenger handling.
Estimate

No public source provides a precise figure. This is our estimate.

16%10%+1.6
Care for minors, sick passengers and reduced mobility.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Coordination with cockpit and ground.
Estimate

No public source provides a precise figure. This is our estimate.

14%18%+2.5
Total100%16%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • Cabin service, sales and requests
  • Safety, demo and emergency procedure
  • Conflict and disruptive-passenger handling
  • Coordination with cockpit and ground
  • azafata
  • auxiliar de vuelo
  • tripulante de cabina
  • flight attendant
  • tcp

Sources for this job· O*NET 53-2031.00· ESCO/ISCO 5111

Cashier

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Estimate

No public source provides a precise figure. This is our estimate.

9%28%+2.5
Issue receipts, refunds, credits, or change due to customers.
Estimate

No public source provides a precise figure. This is our estimate.

7%28%+2
Greet customers entering establishments.
Estimate

No public source provides a precise figure. This is our estimate.

7%28%+2
Answer incoming phone calls.
Estimate

No public source provides a precise figure. This is our estimate.

7%28%+2
Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Compute and record totals of transactions.
Estimate

No public source provides a precise figure. This is our estimate.

6%55%+3.3
Request information or assistance, using paging systems.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Answer customers' questions, and provide information on procedures or policies.
Estimate

No public source provides a precise figure. This is our estimate.

5%28%+1.4
Other less frequent tasks (weight estimated from frequency).
Estimate

No public source provides a precise figure. This is our estimate.

47%28%+13.2
Total100%30%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • customer service
  • operate cash point
  • use different communication channels
  • apply numeracy skills
  • process refunds
  • ensure client orientation
  • process payments
  • provide customer follow-up services
  • issue sales invoices
  • manage theft prevention

Sources for this job· O*NET 41-2011.00· ESCO/ISCO 5230

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