Automation index
Can AI do a Customer success’s job?
Looks after accounts already sold: adoption, renewal and daily noise.
It also does not predict how many people will lose their jobs.
IS WORK OVER?
Customer success
32%
AI or a robot can already do 32% of this job.
#50 / 182
isworkover.com
Where the week goes
Score = Σ (weight × saving). Weights are our frequency estimate, not an O*NET time %. Saving is separate evidence or estimate.
Task weights are our estimate from O*NET frequency (FT). O*NET does not publish share of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Oversee regional and local sales managers and their staffs.
EstimateNo public source pins this saving. It is an estimate from the method. |
19% | 28% | +5.3 |
Resolve customer complaints regarding sales and service.
EstimateNo public source pins this saving. It is an estimate from the method. |
19% | 28% | +5.3 |
Confer with potential customers regarding equipment needs, and advise customers on types of equipment to purchase.
EstimateNo public source pins this saving. It is an estimate from the method. |
17% | 28% | +4.8 |
Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.
EstimateNo public source pins this saving. It is an estimate from the method. |
12% | 28% | +3.4 |
Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
EstimateNo public source pins this saving. It is an estimate from the method. |
8% | 55% | +4.4 |
Monitor customer preferences to determine focus of sales efforts.
EstimateNo public source pins this saving. It is an estimate from the method. |
7% | 28% | +2 |
Review operational records and reports to project sales and determine profitability.
EstimateNo public source pins this saving. It is an estimate from the method. |
4% | 55% | +2.2 |
Direct, coordinate, and review sales and service accounting and record-keeping, as well as receiving and shipping.
EstimateNo public source pins this saving. It is an estimate from the method. |
3% | 55% | +1.7 |
Other less frequent tasks (weight estimated from frequency).
EstimateNo public source pins this saving. It is an estimate from the method. |
11% | 28% | +3.1 |
| Total | 100% | 32% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Occupation sources · O*NET 11-2022.00 · ESCO/ISCO 2433