Automation index
Can AI do a IT support’s job?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It does not predict how many jobs will disappear.
IS WORK OVER?
IT support
53%
AI or a robot can already do 53% of this job.
#12 / 83
isworkover.com
Tasks and time saved
Repetitive tickets
75%40% of the week
Guides and resets
70%25% of the week
On-site hardware
15%20% of the week
Difficult users
15%15% of the week
Estimate · first measured 25 Aug 2026. · Coverage 54%