Automation index
Can AI do a IT support’s job?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It does not predict how many jobs will disappear.
IS WORK OVER?
IT support
30%
AI or a robot can already do 30% of this job.
#82 / 182
isworkover.com
Where the week goes
Score = Σ (weight × saving). Weights are our frequency estimate, not an O*NET time %. Saving is separate evidence or estimate.
Task weights are our estimate from O*NET frequency (FT). O*NET does not publish share of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Answer user inquiries regarding computer software or hardware operation to resolve problems.
EstimateNo public source pins this saving. It is an estimate from the method. |
17% | 28% | +4.8 |
Oversee the daily performance of computer systems.
EstimateNo public source pins this saving. It is an estimate from the method. |
15% | 28% | +4.2 |
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
EstimateNo public source pins this saving. It is an estimate from the method. |
14% | 28% | +3.9 |
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
EstimateNo public source pins this saving. It is an estimate from the method. |
13% | 55% | +7.2 |
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
EstimateNo public source pins this saving. It is an estimate from the method. |
8% | 28% | +2.2 |
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
EstimateNo public source pins this saving. It is an estimate from the method. |
7% | 12% | +0.8 |
Confer with staff, users, and management to establish requirements for new systems or modifications.
EstimateNo public source pins this saving. It is an estimate from the method. |
6% | 28% | +1.7 |
Enter commands and observe system functioning to verify correct operations and detect errors.
EstimateNo public source pins this saving. It is an estimate from the method. |
5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).
EstimateNo public source pins this saving. It is an estimate from the method. |
15% | 28% | +4.2 |
| Total | 100% | 30% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Occupation sources · O*NET 15-1232.00 · ESCO/ISCO 3512